If you have found out the virus with the help of AVG Antivirus and you have no idea what to do next then you should probably check this article to get your answer.
The very moment AVG Antivirus detects any suspicious file(s) on your system, the scan will get interrupted at any moment and may ask you to decide how you want to deal with it-
- Click on the ‘Continue’ option which means that no action has been taken in the context to the identified file(s) and will be reported at the end of the scan results that no action has been taken.
- Click on the ‘Stop’ option to terminate the scan at any point in time.
If the virus gets detected at any of the resident protection modules of AVG antivirus and trying to open an infected file or by the screensaver, the screen will get replace by ‘Continue’ and ‘Stop’ option with the single ‘No action’ button. Clicking on the button means that no further action should be taken and the infected file (s) will remain as it is but the virus wouldn’t get activate in future.
Note- If you have any further questions or concerns about AVG product(s), don’t hesitate to call AVG Support team to get assistance for the same.
Or you can take certain actions and there are some possible options-
- Click on the ‘Move or Rename’ option.
You need to specify the exact location, to move the suspicious file (s) either you need to specify a different folder or the program will select automatically any folder to move the file.
If you wanted to check the ‘Rename file’ then the checkbox will add the extension ‘.vir’ at the end of the file name to mark it as a dangerous file and later you don’t run it, accidentally.
In case, it isn’t possible to move the file(s) at that very moment because the file(s) got used by another program. If this is the case then click on the “Force moving locked or used file(s) on the system startup” box. The file(s) move automatically to the selected destination after the system gets restarted.
- Click on the ‘Delete’ option to delete the file.
Depending on the version of Windows you’re using at the moment, there are two ways through which the file(s) gets deleted:
- Delete the file(s) to the recycle bin
This will help the file(s) to get placed in the recycle bin but it wouldn’t permanently delete them. Thus, the file(s) may get restored later and this option is available in some versions of Windows.
- Delete the file(s) permanently
This will help the file(s) get removed from your system permanently, without any possibility to get restored later. But, this wouldn’t delete the infected file(s) because some virus may still get install the new files on your system but it wouldn’t carry the same. Thus, this file (s) is safe from getting detected as suspicious.
Note- If the above-mentioned solutions don’t act as a cure for you then feel free to contact AVG Customer Support number to get assistance for the same.